HOW DO I ORDER A CAKE?
Please fill out and submit the form on our order page. Available dates are viewable within the form. A member of our team will contact you within 2 business days with a quote or to set up a design appointment. Pre-designed 6-inch and 8-inch cakes are available online starting at $65 in our Lil' Cakes Collection. No design appointment needed.
HOW MUCH ARE YOUR CAKES?
It all depends! Custom tiered cakes start at $300 for 10-15 servings and increase in cost according to serving size and complexity of design.
Small, custom sculpted cakes start at a base price of $500.
Email us at firstname.lastname@example.org if you'd like a quote for a custom cake design. Pardon us if it takes a bit for us to get back to you with a quote or any other inquiry. We're a tiny team and we likely stepped away to help make some cakes! Thank you for understanding.
We also have cakes designed by our artists, available at set pricing for all occasions:
☞ Classic Wedding Collection cakes are $6.50/serving
☞ Signature Wedding Collection cakes are $8.50/serving
☞ Premiere Wedding Collection cakes are $10/serving
☞ 6-inch and 8-inch cakes are available online starting at $65, in our Lil' Cakes collection
We strongly encourage you to contact us about your cake! We'll help make your idea for a cake work within your budget
WHAT'S YOUR PAYMENT POLICY?
A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.
Payment can be made by cash, check or credit card (Visa, AmEx, or Mastercard, and Discover). Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering. Deposits are non-refundable.
If you cancel your order, your balance payment may be used as a credit for future orders provided Charm City Cakes is notified at least 5 business days prior to the event. There is no payment refund on orders canceled within 5 business days of the event.
For a design/tasting appointing, a non-refundable $50 deposit is required, payable by credit card.
Event dates are held for you through the date of your appointment or quote, and 5 business days afterwards. If we do not receive a signed contract and 50% deposit within 5 business days of your appointment or quote, your date may become unavailable.
All 6-inch and 8-inch cakes ordered online must be paid in full at time of order.
CAN I VISIT YOUR SHOP?
Yes! We have open hours Thursday - Friday 11am-5pm, and Saturday 11am-4pm. Browse our ever-changing showroom, CCC merch and pick up a cupcake or cake jar while they last. Sadly, we are closed to the public at all other times. We hope to see you soon!
DO YOU DELIVER?
Yes! Delivery fees are calculated by distance traveled and set-up time ($55/hour). Any delivery that totals more than 10 travel hours is subject to an additional fee to cover food/lodging for our staff.
We cannot ship our cakes. For cake orders west of the Mississippi, please contact our sister studio, Charm City Cakes West.
We cannot guarantee any particular staff member will deliver your cake.
Any self-transported cake is at your own risk. Charm City Cakes does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake traveling more than 3 hours. Charm City Cakes is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.
I HAVE DIETARY RESTRICTIONS. CAN YOU HELP?
I HAVE A REQUEST REGARDING PRESS/MEDIA, A SPEAKING ENGAGEMENT OR APPEARANCE.
For all press/media and appearance requests, please contact Marcel Pariseau at True Public Relations at email@example.com
I have an exciting business opportunity that I'd like to speak with you about!
Please contact Scott Dilloff at firstname.lastname@example.org
DO YOU SHIP MERCHANDISE INTERNATIONALLY?
At this time, we are unable to ship merchandise internationally.
I HAVE A QUESTION ABOUT DUFF'S PRODUCTS
Duff's cake mix and other products are supplied through Gartner Studios
If you have questions or comments regarding the products, please use the following resources:
Phone: 888-235-0484 | Email: email@example.com | www.duff.com