"Order-faq
- Is my event date available?
- How much are your cakes?
- Can I visit your shop?
- How do I order a cake?
- What's your payment policy?
- Do you deliver?
- Do you ship your cakes?
- Are you hiring?
- I have a question about decorating / my school project / starting a bakery / culinary school / my life's purpose.
- I have dietary restrictions. Can you help?
- I have a press/media request.
- I have a request for a speaking engagement or appearance.
- Is my event date available?
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We are currently completely booked through January 25, 2012.
This means that we cannot take any orders prior to that date, regardless of the size or nature of the event. Due to our bakery's schedule we cannot take cake orders for Mondays or Tuesdays. We do not keep a waiting list.
We are unable to take any more orders - or are closed - the following weeks:
2012
Today - January 25, 2012 [booked]
February 13-29, 2012 [we're on vacation]
August 6 - 22, 2012 [we're on vacation]
November 19-28, 2012 [closed for holidays]
December 24 - 31, 2012 [closed for holidays]2013
January 1 - 3, 2013 [closed for holidays]
February 11 - 27, 2013 [we're on vacation]
August 5 - 21, 2013 [we're on vacation]
November 18 - 26, 2013 [closed for holidays]
December 23 - 31, 2013 [closed for holidays]
We are not currently taking orders beyond December 31, 2014. If your event falls beyond that date, please contact us in 2013.
Back to top - How much are your cakes?
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Because our cakes are completely custom made, and priced individually by the complexity of their design, we do not have a standard price list.
Wedding and tiered cakes start at $7 a serving. We find that most of our clients choose designs that start at about $15 per serving. There is a 50 serving minimum on wedding and tiered cakes.
3D, sculptural cakes start at $1000.
We are happy to work within your event budget and encourage you to contact us for a design/tasting appointment so that we can discuss your cake order in person. We feel meeting with someone face-to-face and getting to know their ideas is the best way to plan a spectacular cake!
Back to top - Can I visit your shop?
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Unfortunately, we don't offer tours or have the resources to handle visitors here. We are a very small, very busy working bakery. Every cake we make is handcrafted to order, and while that makes for some really spectacular cakes, it doesn't leave us with time for visitors. So we can't have people stopping in to watch. If you show up anyway, we will not be able to let you come inside. We don't want to let you down and we don't want to feel like jerks and turn you away. We are truly very sorry to be so stern and such, but there are no exceptions to this policy.
We do not give tours of our facility to groups.
If you want an awesome view of our bakery for free without the hassle of traveling to Baltimore, check out our virtual tour!
We do not sell our merchandise at the bakery. Merchandise is available for purchase online via credit card.
CCC merchandise is also available for purchase at Best of Baltimore and The Dizz.
Best of Baltimore
Light Street Pavilion: 301 S. Light Street, in Baltimore's Inner Harbor.
410-727-4551
The Dizz
300 West 30th Street
Baltimore, MD 21211-2807
(443) 869-5864
Back to top - How do I order a cake?
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To start the order process, please send an email to info@charmcitycakes.com containing all the following information:
- the date of your event
- the occasion/nature of your event (wedding, bat mitzvah, etc)
- the event location, delivery address, and delivery time
- how many people you will need to serve
- your daytime phone number
- your email address
- six flavors from our flavor list you would like to sample
- an idea of what kind of cake design you are looking for
Our bakery is open by appointment only, we do not have any cakes pre-made for sale. Every cake we make is custom made to order from start to finish. Back to top - What's your payment policy?
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A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.
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Payment can be made by cash, check or credit card (Visa, AmEx, or Mastercard, and Discover). Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering. Deposits are non-refundable.
If you cancel your order, your balance payment is refundable provided Charm City Cakes is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.
Design/Tasting appointments are held for most, but not all, cake orders. There is a non-refundable $50 deposit required for appointments, payable by credit card. The $50 deposit will be deducted from the final cost of your cake.
Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards. If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable. - Do you deliver?
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Delivery is available for wedding cakes and cakes that require on-site assembly. We cannot guarantee that any particular staff member will deliver your cake.
Back to top
We do not ship our cakes.
Delivery fees are calculated by distance traveled. Our standard delivery range is roughly 7 hours from Baltimore. Longer deliveries are occasionally arranged, but must be determined on a case-by-case basis. Any delivery that totals more than 10 travel hours is subject to an additional fee to cover food/lodging for our staff.
While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Charm City Cakes does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery. - Do you ship your cakes?
- We do not ship our cakes. Back to top
- Are you hiring?
- We are not currently hiring any staff, interns, externs, unpaid grunts, or volunteers. Back to top
- I have a question about decorating / my school project / starting a bakery / culinary school / my life's purpose.
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We wish we could answer every question in stupendously personalized detail. However, due to the redonculous crazy number of emails we get, that’s simply not possible and we can’t answer questions about these topics.
Check out our blog for some of the most commonly asked cake questions - we try to answer as many as we can there.
If you’re looking for great cake technique info, check out the books Confetti Cakes by Elisa Strauss, Cake Art by the Culinary Institute of America, Cakewalk by Margaret Braun, and Cakes To Dream On by Colette Peters.
The web forums at www.sugarbuzz.us and www.cakecentral.com are also wonderful resources.
Duff attended the Culinary Institute of America at Greystone. His best advice for would-be bakers and students is ABC - Always Be Creating. Back to top - I have dietary restrictions. Can you help?
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Our awesome baker Adam is a vegan and is able to make delicious cruelty-free cakes.
For wheat and gluten-free cakes, contact Chef Renee D'Souza at Sweet Sin Bakery.
Charm City Cakes is not a certified Kosher establishment and is unable to produce parve cakes. Back to top - I have a press/media request.
- For all press/media requests, please contact Jana Branson at The Door via jana@thedooronline.com. Back to top
- I have a request for a speaking engagement or appearance.
- For all appearance requests, please contact Jana Branson at The Door via jana@thedooronline.com. Back to top
