Order-faq
- Is my event date available?
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We are currently completely booked through February 23, 2010.
We do not keep a waiting list.
We are unable to take any more orders - or are closed- the following weeks:
- 2010
- Today - February 23, 2010
- March 15 - 23, 2010
- April 5 - June 1, 2010
- June 14 - June 29, 2010
- August 16 - September 7, 2010
- October 4 - 12, 2010
- October 18 - 25, 2010
- November 22 - 30, 2010
- December 20 - 28, 2010
- 2011
- February 6 - 22, 2011
- August 1 - 16, 2011
- November 20 - 29, 2011
- December 25 - 31, 2011
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- How much are your cakes?
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Because all of our cakes are priced individually by the complexity of their design, we do not have a standard price list.
Due to the care we give to each cake and the one-of-a-kind nature of each order, we require a minimum of $1000 on all of our cakes.
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- How do I order a cake?
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To start the order process, please send an email to info@charmcitycakes.com containing all the following information:
- the date of your event
- the occasion/nature of your event (wedding, bat mitzvah, etc)
- the event location, delivery address, and delivery time
- how many people you will need to serve
- your daytime phone number
- your email address
- six flavors from our flavor list you would like to sample
- an idea of what kind of cake design you are looking for
We will contact you to to discuss your order and/or schedule an appointment.
Our bakery is open by appointment only, we do not have any cakes pre-made for sale. Every cake we make is custom made to order from start to finish. Back to top
- What's your payment policy?
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A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.
Payment can be made by cash, check or credit card (Visa, AmEx, or Mastercard, and Discover). Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering. Deposits are non-refundable.
If you cancel your order, your balance payment is refundable provided Charm City Cakes is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.
Design/Tasting appointments are held for most, but not all, cake orders. There is a non-refundable $100 deposit required for appointments, payable by credit card. The $100 deposit will be deducted from the final cost of your cake.
Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards. If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable. Back to top
- Do you deliver?
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Delivery is available for wedding cakes and cakes that require on-site assembly. We cannot guarantee that any particular staff member will deliver your cake.
We do not ship our cakes.
Delivery fees are calculated by distance traveled and are roughly $175 an hour. Our delivery range is roughly 4-6 hours from Baltimore. Baltimore is located in the great state of Maryland, on the East Coast of the United States of America. Please check a map if you are not sure how far you are from Baltimore.
Longer deliveries are occasionally arranged, but must be determined on a case-by-case basis.
While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Charm City Cakes does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery. Back to top
- Do you ship your cakes?
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We do not ship our cakes. Back to top
- Are you hiring?
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We are not currently hiring any staff, interns, externs, unpaid grunts, or volunteers. Back to top
- Can I come to your shop to watch you work?
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No. We are a very small, very busy shop. Every cake we make is handcrafted to order, and while that makes for some really spectacular cakes, it doesn't leave us with a lot of time for visitors and jibba jabba. So we can't have people stopping in to watch. We do realize that you are special, but we simply do not have the time or resources for visitors.
Also, our evil lawyers have told us it's a no-no to have folks traipsing through here. Would you want a parade of visitors walking through a place you were ordering food from? Didn't think so.
If you ask to visit, we will be forced to say "no". If you show up anyway, we will not be able to let you come inside. We don't want to let you down and we don't want to feel like mega jerk meanie heads. We are very sorry to be so stern and such, but there are no exceptions to this policy.
We do not give tours of our facility to groups.
To reiterate (it bears repeating), if you show up to our bakery and ask to come inside we will say no.
Please be aware that there are gels on all of the windows on our bakery. The Ace of Cakes crew needs them there to keep the glare down inside while filming. Because of the gels, you really can't see inside the bakery from the outside. We're telling you this now so that you're not disappointed if you come here.
If you want an awesome view of our bakery for free without the hassle of traveling to Baltimore, check out our virtual tour!
We do not sell our merchandise at the bakery. Merchandise is available for purchase online via credit card.
CCC merchandise is also available for purchase at Best of Baltimore, The Dizz, and Atomic Books.
Best of Baltimore
Light Street Pavilion: 301 S. Light Street, in Baltimore's Inner Harbor.
410-727-4551
The Dizz
300 West 30th Street
Baltimore, MD 21211-2807
(443) 869-5864
Atomic Books
3620 Falls Road
Baltimore, MD 21211-1814
(410) 662-4444 Back to top
- I have a question about decorating / my school project / starting a bakery / culinary school / my life's purpose.
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We wish we could answer every question in stupendously personalized detail. However, due to the redonculous crazy number of emails we get, that’s simply not possible and we can’t answer questions about these topics.
If you’re looking for cake technique info, check out the books Confetti Cakes by Elisa Strauss, Cake Art by the Culinary Institute of America, Cakewalk by Margaret Braun, and Cakes To Dream On by Colette Peters.
The web forums at www.sugarbuzz.us and www.cakecentral.com are also wonderful resources.
Duff attended the Culinary Institute of America at Greystone. His best advice for would-be bakers and students is ABC - Always Be Creating. Back to top
- I have dietary restrictions. Can you help?
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Our awesome baker Adam is a vegan and is able to make delicious cruelty-free cakes.
For wheat and gluten-free cakes, contact Chef Renee D'Souza at Sweet Sin Bakery.
Charm City Cakes is not a certified Kosher establishment and is unable to produce parve cakes. Back to top
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