How do I contact you?
Email Charm City Cakes West here.
How do I order a cake?
If you have a specific cake image that you would like us to recreate, we are happy to quote this out for you. Email us and please attach photos! Feel free to reference the cakes on our gallery and Instagram.
Charm City Cakes is known for creating custom cake designs, and we are happy to create an original design for you. Please let us know the theme, approximate size, color scheme, and any message that you would like to include on your cake. Also be sure to note if you would like us to include sculpted toppers, figures, flowers, or other special details. Prior to getting started, we will need to collect a $100 design fee which will be applied to the final cost of your cake should you wish to move forward.
Can I visit your shop?
We are open by appointment only.
How much are your cakes?
All of our cakes are individually priced based on the complexity of their design. Because our cakes are completely custom made, we do not have a standardized pricing list.
Typically custom tiered cakes start at $600 and 3D sculptural cakes start at $1000.
What’s your payment policy?
A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event.
Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering.
Cake orders placed with less than one week notice may be subject to a rush fee of 15%-50%.
What's your cancellation policy?
All design deposits and 50% deposits are non-refundable.
If you cancel your order, your balance payment may be used as a credit for future orders provided Charm City Cakes West is notified at least 5 business days prior to the event. There is no payment refund on orders canceled within 5 business days of the event.
In the event of a family emergency, Charm City Cakes West will do their best to work with you to reschedule. Please note that any duplication of work already performed will require additional payment.
Do you deliver?
Delivery is available for all cakes and recommended for cakes that require on-site assembly. We cannot guarantee that any particular staff member will deliver your cake.
Deliveries within 5 miles of our shop are priced at a flat rate of $100.
Delivery fees are calculated by distance traveled and are roughly $100 an hour both ways. Anything longer than five hours is determined on a case-by-case basis.
While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Charm City Cakes West does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 2 hours driving time from the shop. CCCW is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.
Do you ship your cakes?
While we are always eager to connect with cake lovers nationwide, we do not currently ship our cakes.
can i see your previous work?
Get inspired by our custom cake gallery!
How do I buy merchandise?
In our online shop, of course!
Are you hiring?
We are always looking for talented decorators to work with. If you are an artist living in the Los Angeles area. If you would like to be considered for a future position, please send us a resume with a few examples of your work here. While we are happy to look at your work, please note that we are unable to respond to everyone individually.
I have a question about decorating / my school project / starting a bakery / culinary school / my life’s purpose.
We wish we could answer every question in personalized detail. However, due to the crazy number of emails we get, it is unfortunately impossible to answer all of your great questions.
Duff's best advice for bakers and students is ABC – Always Be Creating.
I have a press/media request.
For all press/media requests, please contact Kaitlyn Leonard via email.
I have an exciting business opportunity I'd like to speak with you about!
Please contact Mark Muller via email.
I have a request for a speaking engagement or appearance.
For all appearance requests, please contact Kaitlyn Leonard via email.